🔍 FAQs

Product FAQs: Everything You Need to Know About Live2.ai Shoppable Videos

Can I connect my store to auto-fetch products?

Yes. You can connect your eCommerce store (e.g., Shopify, WooCommerce and more) to automatically pull product details and simplify tagging.

Do Shoppable Videos work on mobile?

Yes. All videos are fully responsive and optimized for mobile, tablet, and desktop.

Can I update product tags after a video is published?

Yes. Once your video is published and embedded, you can update product tags and CTAs without needing to re-upload the video or change the embed code.

Do I need any technical skills to get started?

Not at all. Live2.ai is built to be no-code/low-code and user-friendly. You can upload videos, tag products, and go live with just a few clicks.

What happens if I hit my video or bandwidth limits?

You’ll be notified as you approach your limits. You can upgrade to a higher tier at any time, or reach out to support for flexible options.

Does Live2.ai offer analytics?

Yes. You’ll get access to real-time insights including views, clicks, conversions, watch time, and product interactions—so you can optimize performance and understand viewer behavior.

Can I customize the look and feel of the video player?

Yes. You can fully customize the video player to match your brand—change colors, fonts, button styles, and more to create a seamless branded experience.

Is it possible to add custom CTAs or links in the videos?

Yes! You can add customizable call-to-action buttons, URLs and more—whether it's "Buy Now," "Learn More," or linking to a product page.

Can I use my own fonts and brand assets in the video overlays?

Yes. You can upload custom fonts, logos, and brand elements to ensure all overlays, tags, and CTAs align perfectly with your visual identity.

AppSumo Users FAQs: Your Guide to Getting the Most Out of Your Deal

What happens after I purchase through AppSumo?

Once you purchase through AppSumo, you'll receive lifetime access to Live2.ai according to your chosen tier. There are no recurring fees or subscriptions. You'll be able to use the platform indefinitely with all updates included in your tier.

Is there a free trial?

No, but AppSumo offers a 60-day money-back guarantee! This gives you plenty of time to test Live2.ai and make sure it meets your needs. If you're not satisfied, you can get a full refund within the guarantee period.

Is this a one-time payment or a subscription?

This is a one-time payment through AppSumo. Once you purchase a license, you get lifetime access to Live2.ai—no recurring fees or hidden charges.

What’s included in the AppSumo deal?

Depending on the tier you choose, you’ll get access to a set number of videos, bandwidth, team members, and platform features. All plans include lifetime access, future updates, and full use of shoppable video capabilities.

Can I upgrade my plan later?

Yes! You can upgrade to a higher tier directly through AppSumo during the deal period.

Are future updates included?

Absolutely. Any platform updates or improvements released in the future will be included in your plan—no extra fees.